Field Services Engineer (KW001)

Field Service Engineers are responsible for support, deployment and operational activities for the SpiderCloud Wireless E-RAN solution.  We are looking for a highly motivated and resourceful individual to provide high quality customer support in the North American market to a large Tier 1 operator.

The ideal candidate will have strong deployment, troubleshooting and support skills on end-to-end mobile networks.  The ideal candidate must be a senior level technical specialist and will have strong deployment, troubleshooting and support skills on end-to-end mobile networks.

Duties and Responsibilities:

  • Provides direct deployment, integration and problem resolution support to local customer and installation resources
  • Located in the geographic area of the country to interface with customer regions as the first escalation point for all installation and technical support requests
  • Executes regional project milestones and escalates field issues to the next level HQ support team
  • Provides technical leadership and knowledge transfer to customer operations teams and partners
  • Has extensive experience with mobile carrier operations procedures and expectations
  • Drives issues to closure with strong focus on customer satisfaction and acceptance

Qualifications:

  • 5-10+ years of experience in mobile infrastructure technology deployment including systems architecture, deployment, troubleshooting and network operations
  • Experience with field deployment, acceptance processes, and support services
  • Experience and knowledge of deploying Small Cells or indoor wireless solutions is desired
  • Strong technical competencies in mobile voice and packet data integration, RF engineering, IP networks and system performance
  • Detailed knowledge of common telecommunication protocols such as SIP, TR-069, SSL/TLS, LDAP, Radius, SOAP/XML
  • Detailed knowledge of IP Protocols including IPv4, IPv6, IPSEC, routing protocols and network protocols.
  • Familiarity of 3GPP and 3GPP2 standards and best practices
  • Working knowledge of 802.11 standards
  • Must be a strong problem solver, self-motivated, organized and analytical
  • Passionate about improving our customers’ experience and relationship
  • Ability to work effectively with cross-functional teams
  • Must be able to communicate professionally and effectively
  • A Bachelor of Sciences or an Engineering Degree with at least 5 years of relevant professional experience
  • Ability to travel up to 50%.  Travel will vary based upon field activities

Location: West Coast, USA

To apply for this position, please email your resume to: careers@spidercloud.com and include reference to Job #KW001, or mail your resume to SpiderCloud Wireless, Inc., Attn: HR Dept., Job #KW001, 475 Sycamore Drive, Milpitas, CA 95035.